FAQ

Frequently Asked Questions

1. Where are your products made?

Our garments are manufactured in certified facilities located in Europe and the United States, where strict production and quality standards are maintained.
All materials used are OEKO-TEX® Standard 100 certified, ensuring that the fabrics are safe, free from harmful chemicals, and suitable for everyday wear.


2. How long does shipping take?

European Union: 3–6 business days
United States: 5–9 business days

Processing time: 2–4 business days
Shipping: Free until December 31, 2025

Delivery times may vary depending on demand, customs, and local couriers.


3. Do you offer returns or exchanges?

Yes. Customers within the European Union may return an item within 14 calendar days, provided it is unused, unwashed, undamaged, and includes all original tags.

Returns due to incorrect sizing or change of mind are accepted under EU withdrawal rights.
Return shipping costs must be covered by the customer.

If your item arrives defective or incorrect, please contact:

📩 info@kiokisekai.shop

We may request photos to verify the issue before approving a replacement or refund.


4. How can I find my correct size?

Each product page includes a detailed Size Guide.
For the best results, we recommend comparing the measurements with a T-shirt you already own.

If you are between two sizes, we suggest choosing the larger size for a more relaxed fit.


5. What materials do you use?

Our garments are crafted from premium-quality cotton, designed for durability, softness, and a structured streetwear look.

Material specifications:

100% premium cotton

Fabric weight: 7.1 oz/yd² (240 g/m²)

Fit: Premium Oversized

Certification: OEKO-TEX® Standard 100, ensuring the fabric is safe and free from harmful substances

These features provide a superior feel and long-lasting comfort.


6. What printing method do you use?

We use high-resolution Direct-to-Garment (DTG) printing technology, offering:

sharp, detailed prints

long-lasting colors

a soft touch without a plastic feel

excellent wash durability


7. Do you ship internationally?

We currently ship to:

the European Union

the United States

More regions will be added soon.