FAQ

Frequently Asked Questions

1. Where are your products made?
All our garments are printed and shipped by Printful from the nearest facility in Europe (Riga or Barcelona) or the United States (Charlotte or Los Angeles).

2. How long does shipping take?

European Union: 3–6 business days

United States: 5–9 business days

Processing time: 2–4 business days.
Shipping is free until December 31, 2025.

3. Do you offer returns or exchanges?
Because each product is made to order, we only accept returns for defective or incorrect items.
Please contact us at info@kiokisekai.shop if there’s an issue with your order.

4. How can I find my correct size?
Check our Size Guide on each product page.
If you’re between two sizes, we recommend choosing the larger one for a relaxed fit.

5. What materials do you use?
Our products are made with premium-quality cotton.
The Standard line (Stanley/Stella) uses organic cotton, and the Premium Oversized (AS Colour) offers a heavier streetwear texture.

6. Do you ship internationally?
Currently, we ship to the European Union and the United States.